FAQs

We're always here to help

Meet the team

Our most frequent questions answered...


We've compiled a list of the most frequent questions we get asked, to save you time and give you a quick response! We'll keep building this section as and when something comes up that may help you further!


 

What services do you provide?
  • As a manufacturer Excel provides a full made to measure service for all its products.
  • We also offer a free delivery once a week either by our own transport or by carrier.
  • Excel has an experienced team of Sales Managers covering the whole of the UK, they are committed to providing you with regular support.
  • Excel offers a full range of fabric presentation books, not just our own collections but also collections from Clarke & Clarke, Eclipse, Decora, Harlequin Louvolite Prestigious Fabrics and R.A.Irwin.
How can I order?

Ordering couldn’t be easier please click on the link under our products tab.

How long will it take?

Our core products (vertical, roller and 25mm venetian blinds) are manufactured and delivered within 7 days according to your agreed delivery day.

Do you have a trade price list?

All our products are available at trade price, please see the download page on this website for a copy or contact our sales team if you would like one posted out.

What happens when things go wrong?

All our products are quality checked before despatch and carry a 12 month guarantee but in the unlikely event that you experience any problems please contact our Customer Services team.

Do you offer product training?

We are able to offer free product training here at Excel or on location if required.